In India, the supreme constitution of the country has made it mandatory for the state to raise the levels of nutrition and standard of living of the people residing within the country. On this line, since Independence the Governments at the Centre and State levels have tried their best to strengthen the healthcare infrastructure within the country. Over the years, many initiatives have been taken over contributing for the betterment of the society and the people, but still we need to march many miles ahead to make the dream of the constitution a reality. Initiatives like the Make in India program launched by the Government of India is an ambitious project through which various multi-national and national companies are being promoted to use India as their manufacturing base and also inviting foreign direct investment (FDI). On paper, this looks like a lucrative proposition, but in reality it has its own problems which we have tried to trace through our study. The market is at the growth phase along with the whole hearted support from the Government. But without knowing the current state we cannot build, develop and attract customers towards out products / services. On this line, the present study is an attempt to find out the perception of patients towards the quality of services by taking the case of reputed medical college hospital of the state of Odisha and at the same time suggest some measures to improve the service quality.

Keywords: Service, Quality, Make in India, healthcare.

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