ICT support services have become significant events that need to be measured from time to time to ensure that high-quality customer support across the organization provides quality service to stakeholders.  The purpose of this study is to determine the Student Quality Index on the ICT Support Services provided by the ICT Department of Carlos Hilado Memorial State College – Alijis Campus, Bacolod City.  A quantitative type of research was used in this study. Most of the respondents came from the Bachelor of Industrial Technology, and the study was male-dominated.  The quality index in terms of Internet services provided by the Internet Center is moderately satisfied, and for the Campus, Free Wi-Fi is slightly satisfied. The quality index satisfaction rendered by ICT support staff according to sex and programs is moderately satisfied. The quality index satisfaction in terms of using ICT equipment according to sex and programs is moderately satisfied.

Keywords: Quality Index, ICT Support Services, ICT Service Quality, Customer Service.

Views (102)